Transactional Ratings Overview
The Transactional Ratings system from Central Dispatch lets you leave in-depth reviews about what it was like to work with a certain shipper or carrier on our platform.
You can rate a business overall and in three distinct categories for each job they perform. You can write reviews describing your experience in more detail, and even reply to comments written about your business.
Today we’ll show you how you can use this new rating system to give helpful, honest feedback, so that you and others can make better partnering decisions and grow your business.
The “Overview” page gives you a general idea of how you’re being rated on Central Dispatch.
You’ll see your company information, your current overall rating (calculated by average), and reviews of your business that have been marked as “most helpful” by other users.
Under “Average Detail Ratings” you’ll see your current rating for each distinct Transactional Ratings category — timeliness, communication, and documentation. Like your overall rating, these are calculated by average. Hover over the “i” for more information on how we define each category.
Scroll through the “Most Helpful Reviews,” to find out which reviews of your business are getting the most hits, and exactly what your partners are saying about you.
View how they’ve rated you in each category, their written review, how many total reviews they’ve left on the site, and how many other users have marked their review as “helpful.”
The Overview page also gives you a quick link to rate your recent transactions (under “Your Connection”) as well as a link to view all of your business’ reviews in more detail, here near the Helpful Reviews.
You can also get there by simply clicking the “All Ratings” tab near the top of the dashboard.
Ratings
On the “All Ratings” page, you’ll first see a visual breakdown of your current overall rating, and a complete list of every review of your business.
You can sort this list by the number of stars attached to each review, to quickly get a clear idea of what people liked about working with you, and what problems may have come up during a job.
You also have the option to reply to any review of your business. Please remember to be fair and courteous when replying to a review. Every reply goes through a 72-hour review period, to make sure our content policy is being followed.
Pending
The “Pending” page is where you’ll rate and review the businesses you’ve worked with in the past 60 days. After 60 days, any pending transaction ratings you have will disappear.
You can rate both completed and canceled transactions that were accepted by a partner. This ensures every partner on our platform is held accountable for their performance for jobs they finished — and for jobs they didn’t.
On the page, you’ll see the company’s name, order ID, and some more specific information about each job. To begin rating a transaction, simply give it an overall rating of 1-5 stars. This will bring up an expanded menu, where you can rate a shipper or carrier on their timeliness, communication, and documentation.
Note that your ratings for each category do not impact the overall rating. Also note that reviews cannot be edited after they’re submitted and star ratings go live on the website the moment you leave them. So it’s very important to understand what to be thinking about for each category before you rate. Let’s go over those in more detail.
For overall rating, youshould think about the general experience working with this person — not just the outcome of the job. Would you feel comfortable doing business with them again? Would you recommend them to others?
Timeliness refers to how closely they met timing expectations outlined in your contract for pickup, delivery, and any other checkpoints. Did they complete delivery or pickup within 72 hours of the estimated time? Were they late? If so, how late?
Your communication rating should consider how professional and responsive a partner was during a job. Did they promptly communicate information like updates, changes, and delays? Did you ever have trouble getting in touch with them?
Documentation includes the completion and accuracy of all job documents, such as eBOL, insurance information, transit forms, and invoices. Was everything filled out correctly? Did paperwork arrive late?
To give even more detailed feedback, leave a short written review describing your experience. What specifically did they do well? What kinds of problems, if any, did you run into?
Leaving a 1-2 star rating for a transaction will prompt you to leave a written review, to encourage responsible use of a negative rating.
You’ll also be prompted to reach out directly to the other party. So if you think any disputes can be solved privately, be sure to take advantage of this feature before posting.
However, it’s important to note that leaving a written review, and rating users in each of the three categories, are both optional. You can always just leave one overall rating if you’d like.
But we highly recommend going the extra mile. It helps everyone identify if a certain carrier or shipper is right for them, and gives other users a more complete picture of your business practices.
Well, that’s all for now. Thanks for taking a few minutes with us to discuss our new transactional ratings system. As always, please reach out to us with any further questions.
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