Real-Time Tracking Guide
Central Dispatch Mobile App provides live updates on location and vehicle status
- Delivery tracking is automatically enabled after completion of a pickup inspection on the Central Dispatch Mobile App
- The dispatch card will have a bullet to indicate if tracking is on or off and the Track Shipment button will be available when tracking is enabled
- Location-sharing will automatically end when the delivery inspection is complete or if a shipment is cancelled
- Real-time location will automatically update every five miles while enroute (this may vary for private marketplaces)
- To protect carrier privacy and safety, location is approximate within .03 miles
1. After the pickup and delivery inspection is complete, the shipper will receive an email with the status of the load and a link to view the location of the vehicle on map
2. Map will display approximate location, timestamp of last update, miles remaining
3. If the carrier completed a pickup inspection tracking will be enabled, the dispatch card will have a bullet indicating Locations tracking on and Track Shipment button will be available to view real-time location at any time
4. If an inspection has not been completed, the dispatch card will display a bullet stating Location tracking off
Map Views
Shippers will continue to get emails after pickup and delivery inspection when using the CD Mobile App, the email will also include a link to view real-time tracking
After delivered, the map view will display a pin at the location of the delivery inspection
If the dispatch is archived, map view will be available
If cancelled, the map view will display last recorded location, time and date and tracking will stop
Track Shipment button
View real-time tracking anytime by clicking on the Track Shipment button on the dispatch card for orders that are in a Picked-Up status
For loads in a Delivered, Cancelled or Archived status the Track Shipment button will be available under More Actions
Note: Track Shipment will be available is inspection was completed with mobile app
Privacy, Safety, and Location Sharing
• To protect privacy and safety, the carrier’s location will always be shown with an approximate radius view
• Location data will only be available for the shipper account that is managing the vehicle’s transportation
Error Messages
“Error Locating Shipment“
This error message may appear if:
- Location permissions have been disabled
- The carrier’s device is on Airplane Mode or in an area with poor service
“Tracking not available for this shipment“
This message may appear if:
- A pickup inspection was not completed.
- The pickup inspection was completed prior to the deployment of real-time tracking.
